Hello, Happy to Help!
Thanks for contacting the community!
In this case, I Recommend Contacting Spotify You can do so here: *Rockstar Snip*
It Could Be a Data Loss but It is a Small Chance Read More About that Here: https://community.spotify.com/t5/Accounts/Account-data-lost/td-p/1730634
If this Is Still Not Working Reply to Me and I Will Shed Some More Light On this.
As Always. Remember the Spotify Community Is One Post Away Good Luck 🙂
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Best Of Luck!