FRAUDULENT CHARGES, ZERO RESPONSE, ZERO CUSTOMER SERVICE

[mrbobosmommy]

I sent my issue to spotify customer service via their contact form. They told me that they are "sure" I will get the help I need by posting on the community forum and by looking at the help page. Really? Oh well, I'll give it a try. Here is a redacted version of the issue they believe this community will ably solve:

I do not have a paid spotify subscription. My username is ________ My email address is _________. My account info confirms that I'm a "free" subscriber. Despite this, I am charged each and every month. I am charged w/ a credit card that I no longer have on an account that I have tried to close. Each month, you cost me $9.99 that I didn't authorize PLUS the $35.00 overdraft fee since I don't use the account. That's $45 per month. PLUS since you keep charging me and won't/can't stop, I get charged $30 for my monthly premium bank account fee. I can't close the bank account because you keep charging it and setting it into overdraft status. I pay $75 each and every month for something I didn't authorize, don't use, and can't cancel. I can't cancel it because you have no record of my account being a premium account.

Are there any other places I should post this?  

They suggested Twitter.  

[mrbobosmommy]

Spotify responded to my concern.  No, they aren't saying they'll stop charging me for service I didn't order and don't receive, and they haven't offered to refund the money they've aleady gotten.  

I'm pretty excited though, beccause I got this response to my fraudulent charges concern:

Hello mrbobosmommy,
You have received a private message in the Spotify Community.
Subject: Congratulations! You have a new rank in the Spotify Community
From: no-reply
Message: Congratulations, mrbobosmommy!

As a result of your contributions to the community you have earned a new rank. Your new rank is Music Lover.

We appreciate your efforts and hope you will continue to be an active member of the community.

[mrbobosmommy]

There is literally NO WAY TO ASK SPOTIFY TO STOP FRAUDULENT CHARGES!!!!!

I do, however, keep getting these nice emails when I piss and moan about fraudulent charges:

Hello mrbobosmommy,
You have received a private message in the Spotify Community.
Subject: Congratulations! You have a new rank in the Spotify Community
From: no-reply
Message: Congratulations, mrbobosmommy!

As a result of your contributions to the community you have earned a new rank. Your new rank is Gig Goer.

We appreciate your efforts and hope you will continue to be an active member of the community.

This is an automated message. If you need help and are not sure what to do next, have a look at our starter guide

Thanks!

Your Spotify Community Team

[user-removed]

Hi mrbobosmommy,

I have found your case 4876423 and have sent you a further update.

[Kitkatv6]

My email too has been hijacked to set up a fraudulent spotify account from another country that I don't even live in. I have sent three messags to to spotify so far with no response. I was able to reset the password but I want all versions of spotify, free or otherwise disconnected from my email account. This is ridiculous that spotify has no customer service available to counter act fraud. Order Id number ending in 71074 IS A FRAUD. Deactivate immediately. No response from spotify as of yet.

[bluebutterflies]

Does spotify have a customer service number they keep charging my account and i don't even use the service. I NEED HELP

[osornios]

@bluebutterflies

No customer service phone number, unfortunately.

You need to contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.