FREE trial problem

[sanandreas]

Hi,

i try few months ago spotify premium for free, i try for one day and i dont like it, i cancel it by the steps on the website and dont use since that, i thought it was done. But now you charged 6e for that but i CANCEL IT.

How can i get refund and delete all my account ?

I dont like that and more that you charged me even i cancel it.

Thanks

[Sam · Accepted solution]

@sanandreas If you could contact the payments team, they'll be able to get it resolved.

[sanandreas]

i try to find how contact but i just find solution q and no way to contact directly

thnaks

[Ambititer]

I have only been in the 30 day trial for 7 days, but now its ended. I would apreciate it if i could get my FULL 30 day trial.

[Peter__]

@Ambititer - Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.