FRUSTRATED: CAN'T UPGRADE TO PREMIUM

[sofi_1786]

Hello;

I've had several problems with my sporify account. SEVERAL. I am registered in HONDURAS but my wifi is from somewhere else, so I understand that causes some toruble and that's why I want to upgrade to premium. But I can't even do that. I have tried SEVERAL times to pay with a HONDURAS ip adress and it always says it has trouble to finish the payment process. I've tried with different credit cards, they're both working well BUT I STILL CAN'T PAY!

This is really frustrating cause I've opened 3 different accounts with 3 different emails and I can't upgrade in neither of them.

I really love this app and I AM WILLING TO PAY but I can't seem to find a solution anywhere.

PLEASE HELP!!

[MichaelW]

Hi there,

Welcome at the Spotify Community!

Have you already tried to get premium via another browser?

If yes, I think the best thing you can do is to get in touch with the Spotify Consumer team.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[sofi_1786]

Hello;

I did send an email.

Spotify Case # 01891626

I will reply right now to ensure they can help.

Thanks.

[Peter__]

Is the country showing on your online profile Honduras?

https://www.spotify.com/account/profile/

[sofi_1786]

Yes it says Honduras

[Peter__]

Is your payment card definitely registered in Honduras too? 

[adamkeet]

I'm having the same issue as some people here. I'm trying to upgrage to Spotify Premium but when I try and enter my payment information it's asking me for a zip code when I'm currently in Canada. It's giving me an error message "oops something went wrong" when I try and sign up. My location is currently set to Canada so I'm not sure what's happeing here.  I just want to pay for this! Thanks

[JoeThomas]

Are you using a VPN?

[adamkeet]

nope

[sofi_1786]

Yes, my billing address is deffinitely from Honduras.

[Peter__]

I think the payments team are going to need to lend a hand. Have you heard back from your contact form case?

[sofi_1786]

Yes, they responded that I need to use different browsers. I've already used 3 though. Starting to give up, had this issue for 5 months now.

[Jordi]

Hey there,

Just reply to that support message and tell them that you have already tried that. I would also recommend to explain your problem in details with:

 - What is your problem

 - What have you tried

 - And ...

 - And ....

...

 - What do you expect

This sounds logic, but if you tell them exactly what you have tried, then I am sure that this issue will be resolved.

[Peter__]

I'm not sure it is a payment option which is available in Honduras, but if it is might be worth trying using PayPal connected to your payment card?

[theogler]

I know this is old, but the only way I ever successfully upgraded was by using PayPal instead of a card. It's unnecessarily difficult to give this company money.

[user-removed]

Hello! I also have a case that has not been solved until today. The number is #03629466. Few moths ago, i created an account on Sptofy that I haven't use...  One month ago. I tried to use but I forgot my login. So I clicked on the button "forgot my passwor". Straight I recived an email from Spotfy with some login and witout realized I use this login with my email . After that I did this, I realized that I was used someone else account. The account, the username is from some boy from Spain. Now my email is connected with his account. I already change my password for my safetty, bu today I recived an email from Spotfy that the boy add some music on this account....  What I wat is that someone delete this account or disconnect my email with the Spotfy. I really want to continue to use the Spotfy but not sharing the account with someone else..... Can someone please help me??