Facebook Business Manager upgrade = NO SPOTIFY!!!!

[irwinreccentre]

We were recently 'made' to change our facebook login to a different email address, and had to start using Business Manager on facebook (don't even get me started on that!!!)...............the fallout of this is that we are unable to use our premium spotify account due to the changes of facebook login. Can someone please advise on how we can get around this? we are paying for the service that we are unable to use......not real happy!!!!! Cheers.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Kyzer]

Thanks MattSuda. I sent a request off on Friday evening (not long after I posted on the community help page). I have not heard from Spotify. Any suggestions???????

[MattSuda]

@Kyzer 

Do you have a case number? (8 digit number)

If so, post it here so I can forward it on to support so they can reply to you. 

[Kyzer]

No case number. No ackowledgement of receiving the request.

I do have an error code though!

'Login failed

Error: 412'

Do you know what that means?!?!?!

Should I send another request in?

[MattSuda]

@Kyzer 

Are you trying to login with Facebook, or with a Spotify username and password?

If you are logging in with a Spotify username, make you are typing the username and not an email address.

Also, look through these threads and see if any of the solutions posted by others work:

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Error-412/td-p/542554

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Cannot-connect-Error-412/td-p/163288

Does any of that information help? Let me know.

[Kyzer]

I have tried all of the above!

I have had contact with Spotify support, however they gave me information about the incorrect account.

Waiting on a reply for the correct details.............

[MattSuda]

@Kyzer 

Let me know if they don't reply and I'll see if someone else in support can look into your email case. 

[Kyzer]

@MattSuda thanks 🙂

No reply yet. Although they replied to the wrong email address yesterday so that may have happened again today! I am at work (on the email address I asked them to reply to) but I will check my home email when I get there in a couple of hours.

Cheers.

[Kyzer]

@mattsuda still no reply.

This is the case number

Spotify Case # 02520369

Getting a tad frustrated now...........

[MattSuda]

@Kyzer 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[Pricilla]

Hey @Kyzer

Our support team will get back to you shortly and help out.

Please bear with us. It shouldn't be too long.

Thanks!

[Kyzer]

Appreciate your help @mattsuda

🙂

[Kyzer]

Thanks @Pricilla

🙂

[MattSuda]

You're welcome 

[Kyzer]

Still not resolved. Makes it hard when the person that is trying to help is in a different time zone. (Don't get me wrong, he is being very patient and helpful and I appreciate it - just not resolving the issue!!!)

There seems to be confusion over the fact that I have a personal spotify account that I pay for myself (kyzer73), then another account that is paid for by a different card in another name. My personal account is fine - works perfectly. The other one is not and we still do not have access to it.

Surely there is a way that the credit card being used to pay for it can be searched to find the account it is linked to?

[MattSuda]

@Kyzer 

Sorry, about that. I've asked for this to be looked into again. 

[Kyzer]

I have had a reply this morning (really last night but who is at work at 9.30pm!) from Jason (who has been dealing with my problem). He seems to think that he has resolved the issue WHICH HE HAS NOT!

This is beyond frustrating.

And from reading recent posts in this community this seems to be a problem that is occurring frequently.

Can someone please contact me (preferably via a phone call not email) to resolve this.

Thanks

[MattSuda]

@Kyzer 

I've forwarded this on again. 

Unfortunately Spotify does not currently offer support over the phone. 

[meahtenoha]

Hey @Kyzer please respond directly to that email explaining the situation. As solving payment queries requires confirming personal details we can't help here on the Community. However I'm sure we can help resolve this via email for you. 

Thanks for your patience while this sorted out for you!