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Facebook New Account Issue

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Facebook New Account Issue

mlippert21
Newbie

Hello guys, 
So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but it won't let me because the old account is still connected. I've tried to cancel it but I am not getting any emails and it won't let me cancel or disconnect it. Both accounts somehow are using the same email, because I changed my email on facebook in hopes of disconnecting the old account. I just want to permanently erase the old account (it's on free by the way) and connect my new account (which is premium) to my facebook. Someone please help!

Thanks,
Megan

1 Reply

Re: Facebook New Account Issue

MonicaM_Bogota
Roadie

Hi @mlippert21!

 

Welcome to the Spotify Community, we're glad to see you're part of the band.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 
Don't hesitate to drop us a message if you need us again.
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