Facebook Problems

[lagrand1971]

Dear Spotify Community,

I wanted to make a free spotify account w/ Facebook alongside our other account we  share w/ the whole fam. so my brother doesn't f* w/ the account anymore...

So I signed up to Facebook so I could make the spotify account. When I tried to make the Spotify account though, It said that my email was already registerd. So I ended up trying a few more times and for some odd reason, my Facebook connected to the premium account and it doesn't want to disconnect (Yes I already tried I'm not an old grandpa who doesn't understant sh* of the internet, Spotify and Facebook)

[I'll share my Facebook / Spotify Names if needed]

and for some reason my Spotify account (the premium one) says it's following 2 people, but when I wan't to see who I followed, I see no-one, although it keeps saying it's following 2 people...

I don't know if these are bugs or just something I've overlooked but I'd really like help right now with making the new-not-premium-account, disconnecting facebook from my main-premium-account and fixing the follow-thingy on the main-premium-account.

Thanks already...

[Sophia]

Hey @lagrand1971!

Thanks for getting in touch with the Spotify Community. We'd like to help. 

In this case, we'd recommend reaching out to Spotify Support so they can look into this. You can get in touch with them via Twitter, Facebook or, email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you 🙂

Sophia,