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Hi,
i have the problem that my playlists and premium account dissapeared.
I already read the thread about accounts created before 2011 but that does not solve the problem.
In fact, my facebook login AND my "direct" spotify account have the same username!
This seems to be a problem. I wanted to check if it helps when i reset my spotify account password.
But when i go to "forgot password" and enter my username (which is an email address and the same address as my facebook login) it tells me to go to facebook when i want to change my facebook account password.
BUT, i want to change my (non-facebook) real spotify account, which has the same username!
I believe my playlists and the premium account was linked to my "real" spotify account, not the facebook account.
How am I able to access my "real" spotify account, if it has the same login (username) as my facebook account?
Thanks for your help!
If you log in with your username, that takes you to another non-facebook linked account. If your account was created with or linked to facebook, you should be logging in with your facebook credentials, either by hitting the blue "log in with facebook" button or by signing in with your email address and not a username. You also can't change your spotify password if your account is linked to facebook but need to change your facebook password.
Have you tried logging in both with your spotify username and with your facebook (email) credentials?
I just noticed that i am not able to login with my spotify username at all!
My spotify username is an email address (same address as my facebook account) and when i try to login to spotify on the website using this address as my username, I recieve an error message saying the usernam contains "illegal characters".
How can I fix this?
@edit: ...and when i try to "recover password" and i use this email address as a username, it always says that it seems like i try to change the password on an "facebook-spotify-account" and that i should login to facebook....
It seems, that my "old" username (an email address) is not valid anymore 😞
and it seems like my playlist and my premium account was linked to that account and is gone now. i can logon with my facebook account, but that is a standard account with no playlists 😞
Your username is not an email address. I see a spotify user "Intaru" - is that you? Do you still have the original email receipt from spotify? If so, what username is shown there?
no, i am logged on with my facebook account and it asked me to choose a "alias-name" before creating a message on the forum. I chosed "Intaru" as an alias.nickname for this facebook-spotify-account i am logged in with.
I definitly used to login with an email address as my username! this used to work fine...
hey, thx for your help, i just got contacted by the spotify team though.
They told me there was a duplication error with my account and they fixes it and gave a new username 🙂
problem solved!
thx
Great 🙂
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