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Facebook made two accounts and I can't buy premium.

Facebook made two accounts and I can't buy premium.

I made my spofity account on my ps4 through Facebook a few months ago (No issues). I took to getting the app on my phone and did the free trial. I logged onto Spotify on my computer and it took an email account no longer on my Facebook and made a new account. After trying to reset with my email it tells me it doesn't have my current email on the account. So I have one account that doesn't exist with my current email, and an account that does exist with my old email I closed down two years ago. If someone could help me fix this, that would be great...

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1 Reply

Hey @Inkywell 

 

If you created your Spotify account with Facebook, you need to create a new account with a different email address from the one you use or used for Facebook. That will give you a Spotify username, so you won't have to rely on a Facebook account.

 

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges (if you have them), library, playlists, friends, etc. to this new account.

 

If you like you can link this new account to your Facebook after the switch.

 

Hope it helps. 🙂

osorniosSpotify Star
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