Facebookname takes over Spotify-username and can't revert

[enolamagazine]

Hi there,

I tried to link the spotify-account of a website I run to the facebookpage of the site, and in doing so I connected it with my personal facebook-account. In doing so the displayed name of our spotify-account changed to my personal name. I disconnected the link with my facebook-account, but Spotify still hangs on to the new username, my name. I would like to revert that to the name of our organisation. How can I do that? This is really bugging us!

thanks,

Matthieu

[Peter__]

It should clear out on it's own given a little time @enolamagazine . Have you got the Spotify username handy? Can check it out for you.

[enolamagazine]

username handy is enolamagazine

or is that not what you mean?

[Peter__]

@enolamagazine - That is perfect. Just having a look I can confirm that account is no longer tied to Facebook and isn't showing any Facebook information on my end.

If it is still showing in your Spotify app, I would suggest trying a re-install:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

[enolamagazine]

thx!

[ncar6464]

Out of interest, how did you fix this?

I've had spotify disconnected from Facebook for ages but my name still appears. I've also tried reinstalling to no avail.

My username is nickwalnut.

[MattSuda]

@ncar6464 

I suggest you contact support so they can take a look at your account and help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.