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Failure to provide 10 hours of free spotify service

Failure to provide 10 hours of free spotify service

I have a free user spotify account and my 10 hours has been exceeded before 10 hours play the past few weeks, ever since I finished my premium account. I am not getting the full 10 hours play time and I am unsure if this is because someone else is using my account or it is a glitch with spotify. Please can you help? Many thanks,
Rebecca
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1 Reply

This FAQ explains that the monthly allowance is actulally split into 2.5 hours a week. Does this help?

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