Fake account

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Highlighted

Fake account

Casual Listener

Plan

Free

Country

Italy

Device

Lenovo Thinkpad

Operating System

Windows 10

 

My Question or Issue

I've never registered a spotify account with this email address. But I keep receiving emails in Portuguese, even if I've deleted this account many times. It looks like someone is always registering an account with email address of mine.

How can I stop all this?

3 Replies
Highlighted

Re: Fake account

Composer

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

Highlighted

Re: Fake account

Casual Listener
Hello!
Maybe I wasn't clear so I better clarify. The problem is that somebody is
using my email address for his account. I have never created an account
with this email address, but I keep receiving email messages like "confirm
your registration", "news of the week" and so on, in Portuguese. And even
if I take over this account and I delete it, this person keeps on creating
a new one with my email address.
I've changed password everywhere and I don't know what else I can do

Thank you for your time

Re: Fake account

Spotify Legend

Hey @deletemenowpls.

 

Thanks for getting back to us!

 

Take a look at this page as it will tell you what to get this resolved.

 

Hope it helps! Let us know if you have further questions.

 

Have a nice day!

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