I'm sorry to hear you feel like you've been ripped off, this is certainly not the Spotify experience we want people to have.
I've just replied to your last email so keep an eye on your inbox.
affiliatebeast - Just to clear things up, we are a streaming service, yes. With offline mode, you're also allowed to download music to a limited number of devices, for a limited number of time. You can read more about offline mode here.
Where streaming music and offline mode is concerned, Spotify relies upon a kind of "closed system". It needs to do this so that all plays can be logged, rightsholders can be compensated fairly and so that access to the music can be controlled. Streaming music can only be synced to Spotify apps, like on an iPhone, Android device etc.
If it were possible to download streaming music then you'd be able to walk off with as many tunes as you like for the payment of one month's subscription. I don't think any artist or composer would be happy with that idea.
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