Family Account Invite Not working

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Re: Family Account Invite Not working

Morbus
Casual Listener
It works. You just need to chat with Support to get them to send the invites.

Re: Family Account Invite Not working

jkg3
Casual Listener
I'm not sure needing to contact Spotify in order to get them to intercede
in their process means that the process "works". I did contact them through
chat and they still can't get it going...looks like I'm not the only one
having this problem.

Re: Family Account Invite Not working

cesar_amaro
Casual Listener
Where can i chat whit support i havent found any way to contact them

Re: Family Account Invite Not working

Jephen19
Casual Listener

Chatted with support myself. we troubleshooted the issue for a solid hour, and they were not able to address the issue. They added another ticket into their system to look into it.

 

They offered me a free month of Premium for my patience. Which they are also having problems with redeeming codes. No resolution and another ticket created.

 

In the end, I'm told to wait so that their developers can address this. Normally I wouldn't mind waiting, but the problem is, Spotify has no way of notifying me when the fix is done. Could be days, could be a week. Just keep checking, basically.

 

 

 

Re: Family Account Invite Not working

jwu004
Casual Listener
Weird. I tweeted at them with the problem and they asked me for the 3
associated email addresses in the plan. Later that day they fixed the
problem.

Re: Family Account Invite Not working

Saraht08
Newbie

Hi

Where do you actually put the code to redeem?

Thanks

Re: Family Account Invite Not working

SmartAss1
Newbie

Hi, please help, none of the solutions worked for me. It's all really frustrating.

Re: Family Account Invite Not working

MikeStockle
Casual Listener

Just had the same, over 40 minutes to chat could not resolve; try in private browser; send us page info; try this direct link; try sending the link again, 3 times; blah blah. None of it works, such poor technology! Waste of time, will cancel family tomorrow and try another service.

Re: Family Account Invite Not working

jonohia
Newbie

I signed up for a family account and the email I sent an invite to is not receiving the invite. I have sent it multiple times and it still isn't showing up. I know 100% that the email is correct. Why is the email not showing up? Thanks

Re: Family Account Invite Not working

kf77
Casual Listener

Hi I'm having the same issue...nobody I invited was able to redeem the code. Just got a message saying "Oops something went wrong"

Can you sort this out please or should I just cancel it?

 

 

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