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Family Account - change country

Family Account - change country

Plan

Premium (Family)

Country

Was AU, Now UK

Device

iPhone/Web UI

 

 

My Question or Issue

Hi guys - We have just moved over to the UK, and trying to change our accounts to update country - 

In each of the family accounts I cannot change the country (I get the option to cancel out of family, and not much else)

In the master account I can see my billing is in GB Pounds, but under account my country is still AU

 

2019-09-02 13_41_39-Subscription and payment - Spotify.png
2019-09-02 13_57_02-Subscription and payment - Spotify.png
Reply
3 Replies

Hey @scottyman ,

 

Welcome to the Community!

 

In order to change your country settings, I recommend you to follow the steps on this article: https://support.spotify.com/account_payment_help/account_help/how-can-i-change-my-country-setting/

 

Hope this helps 🙂

 

Yeah - I've already done that, but the country remains displayed as AU, despite changing country in the subscription payment section.

 

 

2019-09-02 15_40_23-Account overview - Spotify.png

I recommend you to get in touch with the Support. You can find some more info on how to do this here: https://www.spotify.com/us/about-us/contact/

Have a great day! 🙂

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