Family Account - change country

[scottyman]

Plan

Premium (Family)

Country

Was AU, Now UK

Device

iPhone/Web UI

My Question or Issue

Hi guys - We have just moved over to the UK, and trying to change our accounts to update country - 

In each of the family accounts I cannot change the country (I get the option to cancel out of family, and not much else)

In the master account I can see my billing is in GB Pounds, but under account my country is still AU

[Brunelicia]

Hey @scottyman ,

Welcome to the Community!

In order to change your country settings, I recommend you to follow the steps on this article: https://support.spotify.com/account_payment_help/account_help/how-can-i-change-my-country-setting/

Hope this helps 🙂

[scottyman]

Yeah - I've already done that, but the country remains displayed as AU, despite changing country in the subscription payment section.

[Brunelicia]

I recommend you to get in touch with the Support. You can find some more info on how to do this here: https://www.spotify.com/us/about-us/contact/

Have a great day! 🙂