Help Wizard

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Family Activation Link didn't work

Family Activation Link didn't work

Please reset my Family Activation link. It was buggy. It asked my husband for a password without even trying to create an account for him. My password didn't work. Please helppppppppp, there's no other way to contact you 😞

1 Reply

Hey @erincart


Thanks for reaching out to us on the Spotify Community.


If you're having difficulty with activating your Spotify Family account, we'd recommend getting in touch with our Accounts team. You can do so by heading over to this link. If you receive what looks like an automated reply, just reply back to it and the right team will then receive your email.


In regards to creating an account for your husband, you can do so by heading to


We hope that directs you further. Let us know if you need anything else at all.

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