Family Members can't download music

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Family Members can't download music

sebteran
Newbie

I recently upgraded my Premium plan to Family Premium.

 

However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doesn't work, the Download toggle/button just don't appear.

 

The Account Overview for all of them shows that they're Premium Users and this issue just happens on PC or Mac, not on mobile. We've logged in and logged out, reinstalled the app but the problem doesn't get fixed.

 

Here some screenshot for you to see...

 

Captura2.PNGACCOUNT ADMINISTRATORCaptura.PNGFAMILY MEMBER

This is really upsetting because it worked fine with separate Premium accounts but now it's a mess!

4 Replies

Re: Family Members can't download music

jodyb1
Newbie

Mine is the same, very frustrating !

 

Re: Family Members can't download music

lmczzz
Newbie

I'm having the same problem. Has anyone from SPOTIFY responded? Also, hubby says there are ads!

Re: Family Members can't download music

jah-shaka1
Newbie

I've got the same problem. Spotify is about to lose a customer!

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Re: Family Members can't download music

gnfalmeida
Casual Listener

Was this problem solved, or it's not a problem, but it works like this?

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