Family Membership - Adding Users To Account

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Re: Family Membership - Adding Users To Account

Rock Star 21
Rock Star 21

You're welcome @emoticasso :)

 

 

BittencourtRock Star 21
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Re: Family Membership - Adding Users To Account

PIERREOLIVIER
Regular

Hello,

I ve subscribed the option FAMILY premium. It seems it doens't work. In your message, you ask the question about the receipt.

I don't have a receipt at this stage, but it was writtent I weill be charged on November 24th. Does it mean that the option will take place at this date ?

Thanks in advance

PO

Re: Family Membership - Adding Users To Account

Rock Star 21
Rock Star 21

Hi @PIERREOLIVIER, thanks for writing.

 

Why do you say it seems it doesn't work? Aren't you able to invite members?

 

When you click on the link bellow, does your account show as Regular Premium or Family?

 

https://www.spotify.com/account/

BittencourtRock Star 21
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Re: Family Membership - Adding Users To Account

PIERREOLIVIER
Regular

I can invite menbers, I did it for my son. He opened the message and clicked on the invitation, it was asking the credit cart and next it was written "your program will be automaticaly renewed on 24/11/2017 and you will be charged $14.99+taxes."

When I click on the linck below, it's written Spotify Family.

 

Re: Family Membership - Adding Users To Account

Rock Star 21
Rock Star 21

I see - please make sure he's logged in his own account (does he have one already?) before accepting the invitation.

 

BittencourtRock Star 21
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Re: Family Membership - Adding Users To Account

PIERREOLIVIER
Regular

No, he hasn't. He's creating one. He must be connected with his new account to accept the invitation for SpotifyFamily?

Re: Family Membership - Adding Users To Account

Rock Star 21
Rock Star 21

It's not mandatory, but in this case I suppose he was logged in your account. Hence the message received...

 

BittencourtRock Star 21
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Re: Family Membership - Adding Users To Account

PIERREOLIVIER
Regular

Okay, What should I do then?

Re: Family Membership - Adding Users To Account

Rock Star 21
Rock Star 21

Well, after creating his account, make sure he's logged in it before accepting the invitation (using the same webrowser for both actions).

 

The following steps should be quite clear. Let me know how it goes.

BittencourtRock Star 21
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Re: Family Membership - Adding Users To Account

boardy69
Casual Listener

We tried this but upon re-accepting the invitation, an error message pos up stating that you need to open up the email and accept the invitation....again?  Does anyone have any ideas why this is happenung please?

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