Family: One of my members was kicked from the plan

[fhervadi]

Hello everyone
The 3rd of January, just in the payment day of the plan, one of my family members was kicked out after 3 months, I sent the invitation again, but spotify drops a message saying that they can't verify the place of residence.
What can i do?

[Maria_B]

Hi @fhervadi.

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.