Family Plan - 3rd account not functioning

[leleonard]

I recently upgraded my Premium account to a Family plan with a total of 3 users.  The process went off without a hitch.  The first and second accounts on the plan work without issue.  The third account worked fine until about a week ago.  Now, it will only play in Shuffle mode and indicates we need to upgrade the account?  

[Jordi]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.