All devices: iOS and Windows 10
My Question or Issue
Had a family plan and the person who got notifications never saw that the card was expiring (messages were going to spam). Now we cannot access the account at all throught the key login/paying account. It will not let us reset the password since "The username or email you provided is not associated with an active Spotify account." But then, when I try to register the account as a new account this comes up Spotify says that there is already a use name under that name. How do we get access back tot he account so we do not lose all of our playlists?