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Plan
Family Plan
Country
US
Device/Operating Systems
All devices: iOS and Windows 10
My Question or Issue
Had a family plan and the person who got notifications never saw that the card was expiring (messages were going to spam). Now we cannot access the account at all throught the key login/paying account. It will not let us reset the password since "The username or email you provided is not associated with an active Spotify account." But then, when I try to register the account as a new account this comes up Spotify says that there is already a use name under that name. How do we get access back tot he account so we do not lose all of our playlists?
Hi @markfgalvin, thanks for writing.
I suggest you try using not only the username, but also the email adress registered when resetting the password. One of them should work!
Let me know how it goes 🙂
Hey @markfgalvin,
That's odd. Anyway, the lack of payment doesn't stop you to log in. How many members are in the plan? Can any of them log in properly on their accounts?
For the user who can't, I suggest getting in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
Hope this is more helpful!
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