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Family Plan account activation

Family Plan account activation

Hi, I have a family plan and just invited my wife. On trying to redeem, she is asked for a name (not clear if nine or hers) and an address to complete the upgrade. On entering our home address, we get a message the address couldnt be confirmed. I checked my account and dont have my address listed there, and couldnt find the place to include it. How do I activate the account?

1 Reply

Hi @ddbevilaqua, welcome to the Spotify Community.


In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.


There are a few ways to contact them. One is filling out the online contact form.


Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.


You can also use the Facebook support, which is generally the faster. Shoot them a message here: Spotify Cares.


When you message them, inform all the e-mail addresses on the plan.


Let me know if this helps!

BittencourtSpotify Star
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