Family Plan and OLD iOS devices - can't login

[tdsimon]

I have the family plan.  I also have a lot of OLD iOS devices.  I this case I am using an iPod Touch that won't upgrade beyone iOS 4.  I was able to download an older version of spotify.  When I try to login, I am only able to login with my "root" account for my family plan.  If I try to login with my daughter's account (which I why I want to use this device - it's for a little kid), I get stuck on THIS SCREEN (see attached) with now way to complete login... any ideas on this (or since this is an ancient iPod will I have to live with only my root account working?)  Thanks.can't get past this screen when using one of the family "sub" accounts to login

[Maxim · Accepted solution]

Hey @tdsimon,

Unfortunately there's not much you can do about this because the device is no longer supported by Spotify's System Requirements. You can view them at https://support.spotify.com/article/spotify-system-requirements/.

[LoganHelps]

@tdsimon, like @Maxim said, unfortunately you can't do much about this which is disappointing. Sorry to hear this happened I had an iPod touch on IOS 6 which was able to get an earlier version which worked for my personal account but I don't know about famil. Sorry!

[LoganHelps]

So if you get your root account that will probably be the only account to work since that older verison is before the big Spotify overhaul where they added family plans.

[tdsimon]

thanks for the help.  I appreciate it.

[tdsimon]

thanks for your help.  I appreciate it.