Family Plan confirmation email code not working

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Family Plan confirmation email code not working

cyclone
Casual Listener
I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated with how convoluted the whole process is to start with coupled with the inabilty to contact customer support directly. End result is I am a few hours away from cancelling my account alltogether and going to another service. People trying to pay you MORE a month and getting frustrated and leaving seems crappy way to lose business!
22 Replies
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Re: Family Plan confirmation email code not working

atom1989
Community Legend
Hello and welcome to community,

Have you tried to use another browser?
If my post helped you to fix your problem, please press "Accept as Solution" button.
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Re: Family Plan confirmation email code not working

cyclone
Casual Listener
thanks. i will have her try. it is safari on her phone
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Re: Family Plan confirmation email code not working

tanjas
Newbie

I have the same exact problem and have tried Safari and Chrome, always with the same result. Paid for the family service almost a month ago and tried contacting Spotify directly, to no avail. This is the message that appears no matter what: "Aus irgendeinem Grund wird Dein Code nicht akzeptiert. Vielleicht bist Du bereits Premium Kunde. Oder es gibt einen technischer Fehler. Stell bitte sicher, dass Du Deinen Code richtig eingegeben hast und wende Dich an unseren Kundendienst, wenn das Problem weiterhin auftritt." No hint at what technical problem it might be and no answer from customer service, aside from an automated reply, that I received over 2 weeks ago. 

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Re: Family Plan confirmation email code not working

reckless_gamer
Newbie
This is some bull**bleep** I just want to listen to spotify
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Re: Family Plan confirmation email code not working

5lulus
Newbie

I too am suffering from the same problem.  I have four other family members and none of them ever receive an email inviting them to use the account.  Trying to find a way to contact Spotify is even more frustrating.  I went to twitter as well.  I'm at a point of canceling my service.

 

 

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Re: Family Plan confirmation email code not working

user-removed
Not applicable

Hi, I have the same issue. My sister has just paid for the family package and I was sent an email with a code and was told to enter her address to gain access to my account. However, when I entered the code and clicked the re-capcha box, a message came up saying the code did not work and to get in touch with customer service, which I think is an algorythm sending blanket emails out to all questions. I have contacted the commitinty and the thread is full of people with the same problem but no solution. Please can a customer service agent email me please or write back here. I do not want another automatic email telling me to find the solution myself. Thanks!

 

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Re: Family Plan confirmation email code not working

Sesquiq
Newbie
Same problem here. I sent a descriptive email via the "Contact Spotify" link ato the bottom of the page. If I don't get a timely resolution, I will cancel my account as well as my son's account, and we will seek musical entertainment elsewhere. There's too much competition in this market for Spotify to deliver poor customer service.
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Re: Family Plan confirmation email code not working

Richardagiusti
Newbie
Well this is one of the most frustrating experiences that I've had with an internet company. They use their own customers to provide customer service and you still can't get an answer on how to make the service work that you are paying for.
Good bye Spotify.
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Re: Family Plan confirmation email code not working

user-removed
Not applicable

same here. freaking "*!*!*!"!!

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