Family Plan confirmation email code not working

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Re: Family Plan confirmation email code not working

Newbie

I had the same issue and used Microsoft Edge and it worked for me! Try using another browser like atom1989 suggested!

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Re: Family Plan confirmation email code not working

Newbie
I'm A member of the Spotify family plan and when I invite my family they need to type in this family plan code. But I didn't get this family plan. How can I solve this problem?
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Re: Family Plan confirmation email code not working

Newbie

I had the same problem... it is not a browser problem! and Spotify IS NOT HELPING us.. 😞

where is the solution or SUPPORT? I am about to cancel my spotify.

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Re: Family Plan confirmation email code not working

Casual Listener

I too have the same problem.  Switching from Premium to Premium Family.  Obviously, we haven't done something right as it thinks we're still using Premium limiting us to three devices when we're trying to use four.  Online it says I'm paying for the Family yet limited to three devices.  I retry the email invite.  Found a bunch of the invites has gone to JUNK MAIL.  One problem solved.  Then when I try to REDEEM the code, it states that its invalid.  Resent the invite, and again its rejected as invalid.  

So here I am.  No method to contact Spotify directly.  No idea how to fix the problem.  Seems like I'm wasting my money and can't even ask for a credit.  I really enjoy Spotify but I'm definitely not benefitting from the extra expense of Family.  

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Re: Family Plan confirmation email code not working

Newbie

I too had the same issue with trying to use IE 10.  I tried Chrome and it didn't work as it kept telling me something went wrong.  I even had my wife try it just make sure i didn't do something wrong.  Very frustrating for sure.  So i tried Edge and guess what it worked.  So i guess keep trying but it is very frustrating. 

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Re: Family Plan confirmation email code not working

Newbie

Frustrating! And what can we expect of Spotify if the same problem happen for more than two years (and nobody answers)?

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Re: Family Plan confirmation email code not working

Newbie

Same situation here again... I'm following the link on the email, filling the form, when I click on the submit bottom it shows up an Error Code 3.

 

Just for info I've a Facebook Account, I've tried with Chrome & Edge without success.

 

HELP!

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Same problem! Not fixed and No support

Newbie

Hi I have the same problem I've been paying more for almost a year and I havent been able to invite anyone at home. Very upset. How can a company as Spotify cannot have support. And even wordt, have people complaining of the same problem and not fixing it.

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Re: Same problem! Not fixed and No support

Casual Listener
Have you tried to phone them. Once I found their support phone line I was set up in a shirt period of time.
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Re: Same problem! Not fixed and No support

Newbie

Same problem here.

I cannot believe that there is no costumer service.

If this is not fixed soon i will cancel my premium.

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