Reply

Family Plan

gregpalm9
Newbie

I upgraded to the Family Plan about a week ago. I want to add another person to it. How do I upgrade that? 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

MattSuda
Spotify Star
Spotify Star

According to the family help guide here:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the subscription – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may re-invite the people you want to keep on the plan.

 

So you would have to cancel your current family plan and sign up again.

 

If you have any questions or you need help,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Solution!

MattSuda
Spotify Star
Spotify Star

According to the family help guide here:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the subscription – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may re-invite the people you want to keep on the plan.

 

So you would have to cancel your current family plan and sign up again.

 

If you have any questions or you need help,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

cjpeltz
Newbie

Thanks for this answer -- I was looking to know the same. Really stupid though that you have to CANCEL your subscription to add more people. Hopefully Spotify fixes this...

SUGGESTED POSTS