Family Premium: Living under the same roof or not

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Family Premium: Living under the same roof or not

eruthros93
Casual Listener

Plan

Family Premium

Country

Germany/Greece

 

My Question or Issue

I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"?

 

I pay for the family plan and it should not matter where my family lives. Will you cancel my account if my family gets too far from each other?


Some families don't live together, but they still are family. They might work abroad, study or like to travel.

 

If you wanted more individual accounts maybe you should have considered if you should introduce the family plan or not.

 

Don't force your customers to cancel their subscriptions.

6 Replies

Re: Family Premium: Living under the same roof or not

Rock Star 22
Rock Star 22

Hey @eruthros93, and welcome to the community.

Hope you're doing great! 

 

I understand your concern, but people on the Premium for Family plan must reside at the same physical address. There's more info in the Terms of this plan here.

 

No worries though, I'll make sure to pass your feedback onto the right folks.

Let me know if you have any more questions :) 

Billy-JRock Star 22
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Re: Family Premium: Living under the same roof or not

eruthros93
Casual Listener

So, if I had bought my Spotify Family Subscription at some point in the past while we all lived under the same address, and then someone moved out to another city/country, would you remove the subscription from us/that person?

 

I really don't understand the logic behind it.

 

So 5 people who are not family, but friends or strangers, wouldn't be able to pledge 3 € each to pay for a Spotify subscription? If yes, then the people who came up with Family subscription idea should have considered this outcome, and they should have also considered that there will be people who would want to use the Family subscription legitimate, but nevertheless cannot live under the same roof.

Re: Family Premium: Living under the same roof or not

drkalo2009
Visitor

I was just about to buy a family premium when I read about these "terms and conditions".

I am divorced and my kids live half the time with my ex wife and half the time with me. Am I eligible for family subscribtion? I think sharing GPS data is a stupid kind of confirmation and is i.... What could I do to take advantage on the family plan discount or I'm **bleep** because I divorced few years ago?!?!

Re: Family Premium: Living under the same roof or not

Moderator
Moderator

Hey @drkalo2009,

 

Thanks for posting your question in the Community :)

 

Unfortunately it currently isn't possible to share the Family plan with someone who does not live in the same household.

 

There is an existing idea in the Community which you can add your vote to here. This is the best way to provide your feedback to Spotify. If the idea gets enough votes, then Spotify will consider implementing it in the future.

 

Hope that helps! Let us know if there's anything else we can help with ;)

PeterModerator
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Re: Family Premium: Living under the same roof or not

JuanZerrate
Casual Listener

This living under the same roof thing.......sucks

Highlighted

Re: Family Premium: Living under the same roof or not

johanoudheusden
Newbie

Just a heads up, Amazon offers similiar music service family plan that doesn't require location restrictions.  If you guys want to really push this, its going to force people to Amazon in this niche.  Be careful or you stand to lose some business.  It's going to be tough for streaming services in the future with all the options.  Wake up Spotify and listen to your customers (some of us loyal for years).  What we do with  the accounts we pay for should be up to us, despite location.  Feel free to enforce this but it won't get you more individual subs, it will you get you people leaving for Amazon.  Consider yourselves warned!  

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