Spotify Community

friendship2016 · ‎2016-09-27

Dear Community;

I need help with my Family Premium Account it says still Free account, I don't have a display of options to add members and you already charge my account ...by the way this is a very very poor way to help people you should have another to contact you (just a tip to a BIG company)

Maxim · ‎2016-09-27

Hey @friendship2016,

Have you received a receipt from Spotify via Email?

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

friendship2016 · ‎2016-09-27

No I haven't but I already received the charge of the premium cost ...so what do you suggest?

Maxim · ‎2016-09-27

It's very likely just a pending charge then: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Spotify Community

Family Premium not synchronized

Family Premium not synchronized

Suggested posts

Let's introduce ourselves!