Family Premium

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Family Premium

mayax221
Newbie

I'm trying to connect my spotify account to the family premium spotify but for some reason whenever i put in the 'invite code' it says that Spotify can not add me to the Premium for family spotify as the accounts need to be in the same country as the owner of the Premium for Family subscription, however the accounts are definitely in the same country? Can anyone please help? 

Thank you.

1 Reply

Re: Family Premium

Alfredo
Roadie

Hey @mayax221, welcome to the community!

 

You can check the country on each account by logging in to the account's profile overview. You can also update the account's country following the steps here.

 

If the countries are the same, it might be worth looking out for a duplicate account that could be causing this issue.

 

Once you look into these options and if everything else fails, we suggest contacting our Support team via Twitter or Facebook for further assistance.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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