Family Subscription Problem

[Mikeborntobike]

I've signed my partner up for a family subscription. She previously had a free account and set up her account with facebook.

She's accepted the invite email however, when she tries to log in using facebook she gets a message saying 'login failed you can only use spotify abroad for 14 days' and cannot log in and use the premium features of her account.

Can anyone help?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Jordi]

Hi there and welcome to the community,

It looks like her location has been accidently updated. Is she able to select the right country at the account overview page?
https://www.spotify.com/account/profile/