Family Subscription

emilferro · 2015-01-29

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but no reply from SPOTIFY support thats terrible.

Also my brother tried resending a new family code but on all ocasions it did not worked

kbrooksc · 2015-01-29

Hey there!

Sorry to hear you're having a hard time. Do you have a case number from your support emials? I can help escalate for you.

If this solved your issue - Mark it as a solution!
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MattSuda · 2015-01-29

If you have a case number from support, please post it here. (8 digit number)

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

MattSudaSpotify Star

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Pricilla · 2015-01-30

Hey @emilferro,

Sorry about the delay in getting back to you.

You should expect an email from our suppot team shortly.

Let me know if I can help with anything else.

Thanks!

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