Family Subscriptions

[skjold70]

Me and my family shared an accound, but found that difficoult, so we desided to make an family subscription. My father had trouble making an account, it said that tha e-mail adress already was taken, so he made an account on his job e-mail, but when he tried to log on it said that hes username or password was incorrect? i tried to cansle the subscription where we all used the same account, but i got an e-mail saying i have canseled the family subscription?? Wasn't i suppose to cansle that subscription? does it cansle itself? i don't want to pay doubble!

[MaryC1]

Hi @skjold70,

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and SpotifyCares on Facebook, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Our best,