Family Subsrciptions

[pepevillarreal]

I  just sined up for the family subscription.  One of my guests received a reply that her  email address is already registered and is not letting her in.  What should I do?

[Bittencourt]

Hi @pepevillarreal,

You could see with your guest if there is any other email address available.

Otherwise, even if he already has an account, when accepting the invitation, he should be redirected to a new browser that contains a pre-filled token. Then he should just click REDEEM.

Maybe trying with different browsers (clean the cache before) could help.

Let me know if this helps!

[pepevillarreal]

Will try and let you know.  

Thanks.

[Bittencourt]

Ok you're welcome.