Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Family Subsrciptions

Family Subsrciptions

I  just sined up for the family subscription.  One of my guests received a reply that her  email address is already registered and is not letting her in.  What should I do?

 

Reply
3 Replies

Hi @pepevillarreal,

 

You could see with your guest if there is any other email address available.

 

Otherwise, even if he already has an account, when accepting the invitation, he should be redirected to a new browser that contains a pre-filled token. Then he should just click REDEEM.

 

Maybe trying with different browsers (clean the cache before) could help.

 

Let me know if this helps!

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Will try and let you know.  

Thanks.

Ok you're welcome.

 

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts