Family account does not work


Family account does not work


Hi, i just updated my premium account to family premium and invited family members. One did not receive the invitation link at all and another does not get it working via invitation e-mail. In invitation email there is code, which does not work in login page. How to proceed?


Another question related to account, I need to change an email, how can I do that? Account is old and I cannot remember the original password.


Thank you.

1 Reply

Re: Family account does not work


Hey @SannaTee, welcome to the Community!


You can edit your account info by logging into your Account Overview.


Can you ask them to check their spam/junk folders to see if the invites are there? If not, you can try inviting them using an incognito window to see if it makes a difference.


Be sure to keep us posted on the results :)