Family account - member can't log in

[Renatom]

Hi there!

I own a family subscription and one of the members can't log in due to an incorrect address. The address is absolutely correct still this member in particular can't use the premium features.

Can you give some help?

P.s: why there's not an email support anymore?

[user-removed]

Hey @Renatom!

We'd recommend you get in touch with us via this contact form.

You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.