Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Family account users pausing each other

Family account users pausing each other

Woutervds

Both my wife and I are logged in on 'spotify family premium' via our personal facebook account (different e-mailaddresses linked to those facebook accounts) yet we cannot listen to spotify simultaneously. My music stops the moment she starts listening en vice versa.

 

Have tried to reinstall app - problem persists

Reply
1 Reply

EthanS1

You'll need to speak to Support!

Feeling Social?
Pop them a Direct Message on twitter @SpotifyCares with your Spotify Username and Problem!

Or use this Form at https://support.spotify.com/contact-spotify-support/.

If you get an automatic response, Please reply straight back it will be queued for a agent 🙂

Suggested posts