Family account users pausing each other

Family account users pausing each other

Woutervds

Both my wife and I are logged in on 'spotify family premium' via our personal facebook account (different e-mailaddresses linked to those facebook accounts) yet we cannot listen to spotify simultaneously. My music stops the moment she starts listening en vice versa.

 

Have tried to reinstall app - problem persists

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1 Reply

EthanS1

You'll need to speak to Support!

Feeling Social?
Pop them a Direct Message on twitter @SpotifyCares with your Spotify Username and Problem!

Or use this Form at https://support.spotify.com/contact-spotify-support/.

If you get an automatic response, Please reply straight back it will be queued for a agent 🙂

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