Family account

[Musicman840]

My sister just got the family plan ... It works for my brother and sister ... But when i try to redeem it says that im in a different country .... How can i fix this ?

[Maxim]

Hey @Musicman840,

Please make sure that the country setting matches with the country setting of the plan owner.

https://www.spotify.com/account/profile/

Let me know how it goes 🙂

[Musicman840]

Yeah .. we have the same country ... And basically sitting next to each other ... And its still not working ... Thanks for you help ..

[Maxim]

Hmm that’s not cool! Are you using a VPN?

Also, can you try accepting the invite again, in a different browser/incognito window?

Let me know if that helps 🙂

[Musicman840]

Im not... Ive tried using my cell phone, a tablet and a computer ..also tried a vpn and its still not working ...

[Maxim]

Thanks for letting me know. The reason I ask if you’re using a VPN, is because this can sometimes interfere with things. Don’t worry, I wouldn’t recommend this.

If you’re still unable to join after following these steps: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/, under ‘Accept an Invite’ and trying

1. A different browser
2. An incognito window
3. A desktop device

… i’d recommend reaching out to Support. They’ll be able to take a closer look backstage. You can do that here:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.