Family adress issue

[Umutayb]

I have been trying to register my family to my family subscription for two weeks now, because i cannot remember the EXACT info ive entered, it keeps refusing invitations. I am the only one in my family subscription and that kind of makes it pointless to have it. I have tried contacting supprot so many times yet they have NEVER returned and its getting frustrating how careless your company is. 

[Robert_W]

Hey @Umutayb,

Welcome to the forums!

I will try to help you here 🙂

Can you let me know what information it is asking you for that you cannot remember?

Thanks.

[Jerrysony]

I'm having the same problem My wife tries to sign up and we receive a message that the adress must be the same than mine.

[tiareariadne]

I am having the exact same issue, it doesn't even let me see my adress so I can see exactly what I wrote. Please help, I just paid this month and I need everyone to be using it not only me. 

[Robert_W]

Hey @Jerrysony,

Welcome to the forums!

When your wife tried to be added to the plan was it on the same home network that you are on at your address?

If so, can you try to add her again. But this time by clearing the computer cache and making sure the details that she enters (address) is exactly the same as the one showing on your account. 

Hope this helps 🙂

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[Robert_W]

Hey @Umutayb,

Welcome to the forums!

When you tried to be add yourself to the plan was it on the same home network that you are on at your address?

If so, can you try to add again. But this time by clearing the computer cache and making sure the details entered (address) is exactly the same as the one showing on your account. 

Let me know how it goes 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[gil_huesitos]

How do I look my adress in my profile; cuase I don't remeber it and thats the reason why I can't ad my wife to my family suscription. 

[gil_huesitos]

Also in the frecuently ask cuestions said that all the family members should live in the same billing adress and I don't remeber it. How do I knew it?

[narvaezurrutia]

Hello I´m having the same issue. 

I sent my son an invitation but we do not know the exact way we wrote our home address. In my account profile, I can´t see the way we wrote the address, it just recognizes a postal code and country.

How can we fix this, aren´t you able to check that the address is similar but not exactly the same?

Will appreciate your help.

[Robert_W · Accepted solution]

Hey @gil_huesitos & @narvaezurrutia,

I am afraid it is not possible to view the current address for Spotify Family on your accounts.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. However, don’t forget to cancel the subscription on your old account! 

Hope this helps 🙂

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