Family member is not allowed into the family plan by the system

[ariadnaargilesp]

Hola my husband is not allowed into the family plan. The reason is that he cannot prove the adress and providing the addres we live at the system does not accept it. How it can be solved?

saing it cannot be prooved that you have the same address that the member that invited you

[laleli]

hey there @ariadnaargilesp, thanks for your patience,

the quickest way to contact spotify about your issue directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^

Note: I'm not a Spotify employee