Family plan address

[skortieee98]

I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on the Free trial, which makes no sense. Please help.

[MonicaM_Bogota]

Hi @skortieee98!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.