Family plan issue

[ldleite]

Hello, i've recently bought a family plan and invited an account. Spotify says we're in different countries. It seems its a known issue and a lot of people are having the same problem. How can I solve this? In my profile the country is 'BR' and the other is 'br'. This is very annoying.

The accounts are:

spotify:user:***************

spotify:user:***************

[jean3601]

Hello @ldleite, Welcome to the community! 🙂

I have edited your post to remove some Private Info 🙂

I suggest you go to this page and change both accounts to the same account (Your Country) 🙂

This should solve the issue 🙂

[ldleite]

I have already tried this in both profiles. The form wont even show any
options but "Brazil". The thing is, as I said, my profile states that im
from "BR" and the other one is from "br" (lowercase).

[jean3601]

@ldleite

This is really strange, I'm going to escalate this for you so Spotify can have a look 🙂

[Pete]

Hey @ldleite

Could you Private Message me with both account usernames? I'd like to take a closer look.

Thanks!