Help Wizard

Step 1


Family plan login issues

Family plan login issues


Premium - family





Huawei P7

Operating System

Abndroid 4


My Question or Issue

I am unable to log in on my daughter's mobile using her username in our family plan. When I enter the email address associated on Spotify with her username plus the password I use for myself as account owner (this is the only Spotify password I have), the login credentials are rejected. Any help much apreciated.

1 Reply

Hey @wjbinney,


She needs to log into her account with her own password, not yours. 🙂

It sounds like she doesn't have an account yet. Please tell her to create one at

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