Family plan problem

[isaque87]

I'm trying to add my wife to my family plan but it's no working. It keeps saying that is an invalid address.

Both of our accounts are situated in Brazil and when I try to change her postal code it keeps saying that I have to choose a country, but that option is not available to change.

Her premium will be off in 3 days and I don't know what to do. I remember having an email to solve this kind of problems with a Brazilian technician, but I couldn't find it. We are in Canada right now and she will not be able to listen to music using a free account.

[Steph_B]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.