Family plan

[Jorge61]

does any one speak Spanish ?

[Maxim]

Hey @Jorge61,

What do you need help with?

Let me know so I can try my best to assist you. Thanks!

[Jorge61]

Well I will try in English
I have an account family
My wife had a free account
I try to send her to use the family and send me an error it was all ready in Spotify
I cancel her free account
I try again and now it does not allow to use her email
What can I do for her to use my family membership

[Maxim]

Can she try using another email address?

[Jorge61]

She does not have another email

[Maxim]

Email addresses are linked to accounts, even after they were closed.

I believe that she can re-open the account within 7 days and there shouldn't be any issues joining your Family plan.

If she still sees any error messages when joining, please let me know the exact error message.

Thanks!

[Jorge61]

Thanks I will