Family plan

[henriquerosek]

I have problems to start a Premium Family Plan. The upgrade button is not working. Could you help me? Thanks

[sjl1]

I have the exact same problem.  I had a free account, but when I click on the 'upgrade' button to go to a Premium Family account, nothing happens.  I tried it on different browsers and devices all with the same result.  I tried it again but only upgrading to the single-user Premium and the 'upgrade' button worked fine.  I tried again to upgrade from there to the Premium Family, but once again in this circumstance the 'upgrade' button goes back to doing nothing.

[Msneff6]

Same problem. Told my little brother I'd upgrade as a birthday gift to him. His birthday was monday and I still cannot get this darn link to work.

Boy do I feel like a **bleep** for not coming through for him.

Unbelievable that spotify doesnt have someone we can contact about this issue. One stop closer to cancelling it all together.

[CCSTATe]

If you have a twitter account, go to spotify cares and make a complaint and they will get back to you.

[mojorisin35]

Literaly look 5 posts down from this one...you are not alone

Cannot upgrade - empty web page

[kirashi]

Hello @henriquerosek @mojorisin35 @CCSTATe @Msneff6 @sjl1. Thanks for posting in the Spotify Community!

Currently there is an issue that us RockStars and RisingStars are not yet aware of regarding Family Plan signups. The good news is that it is being looked into, and we'll update you as soon as we know more information.

If you'd like to provide some information over in the following thread, it would be most helpful to narrow down why it's not working for you, so Spotify can work on fixing the issue.

https://community.spotify.com/t5/Accounts-and-Subscriptions/Cannot-upgrade-empty-web-page/m-p/150258...

Again, thank you for your patience as we figure out why this is happening.

[kirashi]

Hello everyone!

Just wanted to let you know that for most users, Family Plan sign-ups have started working again. However, if you are still experiencing this issue, the Spotify Accounts team can take a peek under the hood.

You can get in touch with them from any of our social media help sites:

@SpotifyCares on Twitter and Spotify Cares on Facebook.

Just send them a private message with your account's email address and username.

You can contact support by filling this online contact form:
https://www.spotify.com/about-us/contact/contact-spotify-anonymous/
Reply to the automated email if you receive one (even if it says it is no-reply) and an agent will get back to you as soon as possible.

We'll be here if you need some extra help from our end.