Family premium account suddenly disappeard after 14 days abroad

[marsmello]

Hello,

I've been account holder of a Family premium plan for at least a year and I've been travelling abroad with the same account for a while without any problems. Today I wasn't able to log in onto my account and got a message saying: "You can only use Spotify abroad for 14 days." The rest of my family is still at home  (The Netherlands) and isn't able to use spotify either. When I logged in on my dekstop account the premium plan disappeard completly. 

I can't figure out what it is since I've been travelling for months without any problems (although exactly 14 days in Mexico now).

[user-removed]

Hey @marsmello, welcome to the Spotify Community!

Just to confirm, do the last payment show as pending in your bank statement? If so, you can find more info here: https://support.spotify.com/article/pending-charges/.

Also. make sure that your payment method still meets these requirements.

Let us know how it goes 🙂 

[marsmello]

Thank you for your help.
I have indeed missed a payment which canceled my plan straight away and turned it into a free account.
I'm flying back home soon and will start a new plan there!

Thank you.