Family premium does not work

[prylandsholm]

Hello I just upgraded to Family premium, and I have invited two from my family to use Spotify. When they push "accept invitation" in the email they received they are redirected to the login page, but they don't have a password. When they try to reset the password they get a message sying that they don't have an account associated with the email adress they got invited with? We have also tried to sign up with the same emails and then to use the token sent by the invite email but the then the message is that the token does not exist? So how do they actually redeem their Family Premium Token?

[crematedman]

@prylandsholm hey there, that's weird, fortunately we can get that sorted out for you!

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^

let me know if you need help with anything else and thanks for your patience ^_^

[no1sheshe]

I am also having a problem with redeeming my family token.  I keep getting redirected with an error message.  My son invited me to the family plan as a gift.  I tried contacting Spotify at @spotifycares and I received an email directing me to check the community for questions.  My son paid for this service, and it is not working, and there is no way to contact a rep at Spotify.  This is very concerning as they charged his credit card for a service we cannot redeem.  

[crematedman]

@no1sheshe hey there, thanks for reaching out, i'm sorry to hear you've been having issues accepting the invitation

there are a couple of common solutions to your issue, so I'll run you through what you need to do to get back up and running.

• have your son resend the invitation
• access the invitation from a different browser or device

if that fails, i suggest you reach out to spotify support here or @SpotifyCares on Facebook or Twitter (if you get an email back saying ask the community, reply to that saying you have). they can have a look from their end and sort it out, and indeed, reimburse you for your service if applicable ^_^

[no1sheshe]

Thank you for replying to my post.  I tried logging in from my laptop instead of my phone, and received the same error message.  Some questions:  Does my son resend the invitation from his Spotify account?  And will I receive a different token code or the same token code?  Thank you

[crematedman]

@no1sheshe thanks for trying that

the token will refresh, which may solve your problem

you can access the family options here:

https://www.spotify.com/family/overview/